Mobile App Transition Guide

Activating Your License on the New App
Overview
If you choose to begin using our new mobile app, you will need to transfer your existing app license from the current app to the new one. This ensures your license is properly assigned and prevents duplicate usage.

Important Notes

  • Your existing app will continue to work unless you choose to switch.
  • A single app license can only be active on one device/app at a time.
  • Transferring your license is quick and only takes a few steps.

Step 1: Inactivate License on Current App
Before activating the new app, you must release your license from the current app.

  1. Login to the PC interface of the system as the ADMIN (Only Admin profile has access to do this)
  2. Navigate to File → Device Administration (while here, make a note of your Customer ID and pin)
  3. Find your device listed in the grid and highlight it by clicking on it
  4. Press “Deactivate” (you should see the number of available licenses increase by 1)

✅ This step frees up your license so it can be used on the new app.

Step 2: Install the New App

  1. Download the new app from your device’s app store. It is labeled as just “GigaTrak”. (iOS version coming soon, if not already available)
  2. Install and open the app on your device

Step 3: Register Your License on the New App

  1. Launch the new mobile app
  2. Select “Yes, I’m an existing user”.
  3. Choose Cloud-Hosted
  4. Choose Live Database mode (or wireless batch if you are batch syncing once you enter WIFI)
  5. Turn ON ‘Photo Viewer’ and turn ON ‘in-app barcode scanner’ if you are using a regular cell phone or tablet’s camera to scan barcodes. If you have a built-in scanner, turn this setting off.
  6. Click on the ‘Customer ID’ field and enter your Customer ID (this can be find in your original Order Acknowledgement email or in Device Administration on the PC interface).
  7. Name your device. Example: Amanda’s Phone or Office Scanner.
  8. Turn on toggle for Pin. Enter pin listed on the Device Administration page of the PC Interface.
  9. Press “Connect”.
  10. Press “Complete Setup”.

Verification
Once completed:

  • You should have full access to the new app
  • Your license will now be tied to the new app
  • The old app will no longer have access unless reactivated (Both application could be used on the same device but this would require utilizing two app licenses).

Troubleshooting
If you run into any issues:

  • Ensure the license has been fully deactivated from the old app
  • Double-check available licenses under File-Device Administration (must be logged in as the ADMIN)
  • If you do not know the ADMIN login for the PC, please call GigaTrak below to be given a temporary code.

Need Help?
If you need assistance with transferring your license, please contact our support team:

  • Email: support@gigatrak.com or training@gigatrak.com
  • Phone: (262) – 657-5500