General Questions
Who Do I Talk To After I Have Purchased My Software?Can GigaTrak integrate in to my existing business software?Do you have one product that does everything?Can I grow with GigaTrak ?Can I expect to get a full 8 hour shift from handheld device? What is the typical ROI of a mobile system? What are my handheld computer options - Wireless? Batch? Both?Who do I talk to after I purchase my hardware?What kind of warranty comes with GigaTrak's Software Applications?Can you charge the mobile handheld computer with an alternative power source?Are there Network versions of Gigatrak Tool Tracking, Inventory Management, Storeroom Management and Document Tracking Solutions?How Flexible are GigaTrak Asset Management, Tool Tracking, Supplies Management and Inventory Control Applications?What kind of warranty comes with GigaTrak's hardware products?Is there a yearly license fee for Asset Tracking, Inventory Management, Storeroom Management, Tool Tracking or Document Management Applications?How do I know which product is right for me?How do I purchase GigaTrak Asset Tracking Software?How do I purchase GigaTrak Tool Tracking Software?How do I purchase GigaTrak Inventory Management Software?How do I keep my hardware running?
General Questions
Q: Who Do I Talk To After I Have Purchased My Software?
A: Call us @ 877-204-9237 and our helpful staff will be happy to assist you! They've a lot of experience with both Customer Service - on which we pride ourselves - and with the Data Collection Industry.
They're familiar with the basic features and functionality of all of our software products. Whether you're an electrical contractor who needs to issue tools, manage tools or track tools, a legal firm that needs to know where your files and legal documents are, a hospital that needs to keep track of medical supplies, a storeroom manager who needs to track consumable supplies or has a requirement for storeroom management, or, a school or university with a need to manage assets, we have experience in all of these areas.
And, if more detailed support is required, they will put you directly in contact with one of our software engineers. (Unlike many companies, we also include the direct contact number for our software group with the product CD.)
All of GigaTrak's software products - whether for Tool Tracking, Inventory Mangement, Storeroom Management, or Asset Tracking - are designed to be Simple to Install and Intuitive, and User-Friendly. Chances are, you'll never need to call us. But, if you do, you've got our number!
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Q: Can GigaTrak integrate in to my existing business software?
A: The short answer is, YES!
All of GigaTrak's software products - whether for Tool Tracking, Inventory Mangement, Storeroom Management, Document or Asset Tracking - are designed to be Stand-a-Lone products. However, you have full access to the database, so if there is a requirement to integrate to a 3rd party software, you or the provider of your choice can provide the software interface to provide that integration. GigaTrak can also provide that bit of customization for you.
GigaTrak Specialty Systems – The solutions are made to be integrated in to a customer’s business system. Whether it's Asset Tracking, Tool Management, Inventory Control, or Document Management, we can customize a solution specifically to meet your company's requirements.
GigaTrak Packaged Systems – These Asset Tracking, Tool Tracking, Inventory Management, Document Tracking and Storeroom Management solutions (for Supply Room Management) are designed to run as stand alone solutions, but they can also be customized to share information with many other software packages. This service is available for an additional fee. There is also a CSV export built into these systems to easily share information with Excel.
Call @ 877-204-9237, and those helpful people who answer the phone will be happy to discuss your requirements and help to determine which of GigaTrak's Software Solutions would be most beneficial.
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Q: Do you have one product that does everything?
A: Well, ALMOST!
Each of GigaTrak's Packaged Systems, from Asset Tracking, Inventory Management, Storeroom Management, Document Tracking, and Tool Tracking, is designed to address a specific need and provide a solution that Installs Quickly, is Simple to Use and Easy to Work with.
GigaTrak's Specialty Systems are solutions that are 80% complete. The last 20% is tailored to fit your exact needs and will typically provide all functionality required except for your financials. They're easier on your financials, too! Building on to an existing system requires less development time and costs the customer less $'s.
While all of GigaTrak's software products - whether for Tool Tracking, Inventory Mangement, Storeroom Management, Document or Asset Tracking - are designed to be Stand-a-Lone products, they all have the same Look and Feel. What this means, is that if you can install Tool Tracking, then you can install Inventory Management, or Document Management or Asset Management in even less time. If your users can work with Asset Tracking, they can work with Document Management, or Inventory Control or Tool Tracking without missing a beat!
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Q: Can I grow with GigaTrak ?
A: Can you grow with GigaTrak - Yes, YOU CAN!
GigaTrak's products, whether Asset Tracking, Tool Tracking, Document Mangement, Inventory Control or any of the other Custom Products we might be able to create for you, are designed with the Future in mind. Upgrades are Simple, and, Updates are Free if you choose to take advantage of our yearly Maintenance Option. By your command, Functionality and Additional users can be added as your business needs expand.
For example, purchase GigaTrak Tool Tracking Solution in the Basic version, and Upgrade to Tool Tracking Pro or Tool Tracking Contractor Edition as circumstances change. You only pay the difference in cost between the versions. The same applies to GigaTrak's Asset Tracking Solution in Basic, Pro and School (Enterprise) versions. Also, for Inventory Mangement in Basic or Pro editions.
Our Stores Tracking Software (for supply room management) is only available in the Pro version, but if it's not our customers coming up with useful suggestions (which we do listen to!) to improve our products, our creative software staff is always thinking up new ways to track tools, manage inventory or find assets.
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Q: Can I expect to get a full 8 hour shift from handheld device?
A: If they're reasonably new, you betcha!
Modern batteries today are good for 300-400 cycles or charges. After that, they decline in performance - aging does that to all of us. Handheld barcode terminals are designed to provide a full shift of use - typically 8 hours. This does require that the battery be fully charged and serviceable. Newer batteries, do however, fail quickly once their lifespan is up. So, once performance begins to drop in less than 8 hours of use, it will soon be time to replace the battery.
GigaTrak can provide batteries from a variety of manufacturers - LXE, Intermec, Honeywell, Datalogic, Motorola.....
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Q: What is the typical ROI of a mobile system?
A: GOOD Question!
The ROI (return on investment) of a mobile data collection system is going to depend upon a variety of factors. Isn't that always the case? It will depend upon how many system users there are, what kind of hardware was purchased (rugged terminals - vs - office grade), what the software application is ($100Ks - vs - $15K or less), and, last, but not least, what the "soft" costs are. "Soft" costs are those variables such as how much service and support is required to get the system up and running, as well as how much service and support will be required to maintain it.
GigaTrak prides itself in offering the most cost effective solutions, whether it's a large project or a small business aplicaiton. We help you match the hardware to your specific requirements, so you don't get more than you really need, whether its mobile data collection terminals, the wireless routers (Cisco) that support the mobile network, or the often forgotten support peripherals (barcode scanners, Zebra printers, barcode labels, etc). Additionally, our software solutions - from Asset Tracking to Tool Tracking to Inventory Control and Document Management - are designed to user-friendly...installing quickly with little fuss and requiring little or no ongoing support.
We seen ROI periods ranging from a week for Asset Management (at a major power plant that had lost track of a million dollars worth of tools and equipment), to 3 months for Tool Tracking for an electrical contractor who was having difficulty managing rental equipment, to 12 months for Storeroom Management for a small business (simply trying to keep track of the equipment, supplies and consumable its contractors were using).
If you'll give us a call @ 877-204-9237, we'll be happy to discuss a variety of hardware and software application options that can apply to your particular business need. (And we promise not to send you into voicemail oblivion.)
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Q: What are my handheld computer options - Wireless? Batch? Both?
A: Decisions, Decisions!
First, let's define wireless and batch. Wireless can be in-premise Wi-Fi (like one can connect to at the local coffe shop), or it can be WLAN, such as connection via celluar data networks. The data is then "live" and "real time". Batch devices however, collect the data for as long a period of time as is required, then the information is manually downloaded to a PC or computer host and synchronized with the main database.
Which is preferable is really very simple and boils down to three basic variables: 1) what is the budget? 2) what is the application? 3) how time critical is the data?
Addressing $'s first, while today's wireless infrastructure and wireless handheld terminals are much more price attractive that they were early on, wireless still costs more than batch. Most handheld terminals, such as those from LXE, Honeywell, Datalogic, Intermec and Motorola, can be optioned either way.
A wireless system will allow you to transmit data instantly from your mobile handheld terminal to you host application, but it's significantly more expensive hardware at best. At the extreme, if you use a cellular data network as the wireless connection, there is typically a monthly fee for the data service, plus any package charges based on actual data amounts transmitted.
Second, do you need to check in/check out tools in a tool crib, assets in a school, documents from the fileroom? Do you need to do maintenance on customer equipment in the field? Do you need to manage assets at remote facilities, track assets in-house, issue tools to contractors, perform physical inventory counts, perform cycle counts, monitor assets? Is yours a Route Accounting application and you need to have instant verification that a delivery has been made, or is use confined to a Inventory or Warehouse Management Shipping function.
Third, Batch requires only the basic handheld computer. The information won't be real time, but if the time delay doesn't adversely impact the business. it's a simple and cost-effective ways to check in/ check out assets, tools or inventory.
Fortunately, we also offer a hybrid option - our products (software and hardware) can support both wireless and batch solutions. Our terminal software comes in both flavors - RF and Batch - and both can install on the same handheld computer - giving our customers the best of both worlds!
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Q: Who do I talk to after I purchase my hardware?
A: Call our 877-204-9237 and, as always, our helpful staff will be happy to assist you! They've a lot of experience with both Customer Service - on which we pride ourselves - and with the Data Collection Hardware Industry.
Whether it's a barcode printer (Zebra, Intermec, or Eltron), or handheld mobile computers (LXE, Honeywell, Intermec, Datalogic, Motorola,Symbol), barcode scanners (LXE, Honeywell, Intermec, Datalogic, Motorola, Symbol), RFID readers, barcode labels (paper labels, metal labels, RFID labels, RFID tags), or wireless routers (Cisco Access Points, or Cisco APs), we've worked with the best of breed and we only market the best data collection hardware available. We not only market data collection products, but we support what we sell.
So, if you have any questions, once your hardware arrives - whether it's a printer that defies the imagination when it comes to loading the labels or ribbon, a barcode scanner that doesn't scan, or a handheld terminal that looks like the TV remote control but certainly doesn't work like one - we're here to assit you.
All of the hardware products GigaTrak provides - whether used for Document Management, Tool Tracking, Inventory Mangement, Storeroom Management, or Asset Tracking - are recommended because they have proven to be the most reliable and user-friendly products for Data Collection applications. Chances are, you'll never need to call us. But, if you do, you've got our number!
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Q: What kind of warranty comes with GigaTrak's Software Applications?
A: We STAND by our Products......
The basic software warranty for any of our Asset Management, Tool Management, Inventory Management, Tool Crib or Barcode Tool products is 90 days. Call us during that period with any issues, or questions on installation, set-up or configuration, and we'll be there to support you! And, if you run into any "bugs" outside , we'll resolve those issues promptly.... the Management takes that kind of thing very seriously!
We're also available, at Very Reasonable hourly rates, if you need additional training or guidance. And, as an option, if you purchase our extended support contract, at a very reasonable cost, you'll be entitled to phone support and any upgrades that are made to the product during the period of the contact.
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Q: Can you charge the mobile handheld computer with an alternative power source?
A: Finally, an easy question.
Yes. Depending upon the manufacturer and handheld computer model, there are a variety of options for 12-volt charging of handheld barcode scanner terminals. From manufacturer-supplied power supplies for forklifts to 3rd party, 12V vehicle accessory charge port power supplies.
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Q: Are there Network versions of Gigatrak Tool Tracking, Inventory Management, Storeroom Management and Document Tracking Solutions?
A: Oh, yes, there are Network versions of each product, as well Stand-a-Lone Windows PC-based versions.
GigaTrak's Asset Tracking, Tool Management, Inventory Control and Storeroom Control software applications are available in either Access database or SQL database versions. Depending upon how a company's PC and server infrastructure is structured, a few users might want to run independently using an Access database in network mode; or, significantly more users might want to run in network mode to a central corporate server that uses an SQL database. The latter works very well if there are remote facilities or plant operations that need access to a centralized database.
There is no difference in cost between the GigaTrak application versions as we license our software strictly based on the number of users running the software. There may however, depending upon what software your company has, be an additional requirement to purchase SQL licenses.
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Q: How Flexible are GigaTrak Asset Management, Tool Tracking, Supplies Management and Inventory Control Applications?
A: Think "Yoga".....
A common assumption in the asset tracking and inventory management data collection software application market is that 50% of the market uses 50% of the functionality of any particular software product. Our goal is to design products that make logical sense, are intuitive to use and provide the functionality required. We don't bulk up our products with fluff just to inflate appearances. We keep it simple and directed towards providing the functionality you need, in a package you can quickly and easily work with, at a price you can afford.
That said, we also know each business process may well have its own unique terminology for various aspects of the business. So, we've set up a specific and global variables that the user can "redefine" if one word makes more sense than another. I say "location", you say "jobsite". I say "serial number", you say "asset tag". I say "tomato", you say "tomato".....either way, depending upon the asset management or inventory tracking, or tool tracking product chosen, there are setup modifications that allow the user to customize the software's terminology to meet their particular needs.
From tracking tools to monitoring student equipment, from documenting corporate assets to tracking contractor rental equipment, this feature offers flexibility that opens up a variety of possible applications for our GigaTrak software users - in a very simple, flexible way.
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Q: What kind of warranty comes with GigaTrak's hardware products?
A: Only the Best....
We've been in the Data Collection and Barcode business for over 2 decades. We only develop and market the best asset tracking and inventory control / inventory management software products on the market, and, we only represent the best hardware vendors to use with those products. Our hardware products are recommended based on how they will be used - in a SOHO (small office, home office, small business) environment to Enterprise corporate environments to Industriall, harsh plantfloor and production/manufacturing facilities.
Our key vendors, LXE, Honeywell, Datalogic, Intermec, Motoroala/Symbol and Zebra, manufacture some of the best data collection, barcode scanner, barcode printer, and handheld computer terminal products in the world. The manufacturers' warranties will vary, but none are less than 1 year, standard. Some are up to 5 years. Additionally, most offer "no-fault" extended maintenance options for anywhere from 1 to 5 years. If you break it and it's fixable, it's covered!
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Q: Is there a yearly license fee for Asset Tracking, Inventory Management, Storeroom Management, Tool Tracking or Document Management Applications?
A: NOPE!
When you purchase any of our products, be it Asset Tracking System (STS), Tool Tracking System (TTS), Inventory Management System (IMS), Storeroom Tracking System (STS), Document Tracking System (DTS), or any of the other varieties we offer (from Route Accounting and Route Planning, to Bag Check), you own it. Subject of course to all the basic legal stuff, but it's yours to use as long as you wish with no addtional charge. Now, we do offer what we think is a GREAT value for the money as an option. No pressure, mind you, just an option to consider.
We take all customer comments and suggestions seriously, and we're always looking for ways to make our great data collection sofware products even better! So, we make great value even better by sweetening the deal and offering a "yearly maintenance" option. If you add this option to the software purchase (it really is a nominal fee), changes or updates made to any product are available to you, at via a simple web download - and at NO additional charge.
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Q: How do I know which product is right for me?
A:
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Q: How do I purchase GigaTrak Asset Tracking Software?
A: It's Easy.....
Determine which product best meets your requirements. Go go the "Request Information" button that is located at the top of each of our web pages. Fill out the form, based on what you would like. You can request a Demo of the product, Speak Directly with someone to review the product in more detail, or request a Demo Download of the product to review.
Or, do it the easy way, just call us @ 877-204-9237. We like it when the phone lines are busy!
For instance, if you need Asset Tracking, it comes in 3 versions, Basic, Pro or School (Educational/Enterprise) Editions. Speak with one of our representatives and they can provide you with a WebEx demo if you wish, a link to download to test, or a proposal, based on which you prefer and what, if any hardware or printer options you might require.
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Q: How do I purchase GigaTrak Tool Tracking Software?
A: Simple .....
Determine which product best meets your requirements. Go go the "Request Information" button that is located at the top of each of our web pages. Fill out the form, based on what you would like. You can request a Demo of the product, Speak Directly with someone to review the product in more detail, or request a Demo Download of the product to review.
Or, do it the easy way, just call us @ 877-204-9237. We like it when the phone lines are busy!
For instance, if you need Tool Tracking, it comes in 3 versions, Basic, Pro or Contractor Editions. Speak with one of our representatives and they can provide you with a WebEx demo if you wish, a link to download to test, or a proposal, based on which you prefer and what, if any hardware or printer options you might require.
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Q: How do I purchase GigaTrak Inventory Management Software?
A: It's straigthforward......
Determine which product best meets your requirements. Go go the "Request Information" button that is located at the top of each of our web pages. Fill out the form, based on what you would like. You can request a Demo of the product, Speak Directly with someone to review the product in more detail, or request a Demo Download of the product to review.
Or, do it the easy way, just call us @ 877-204-9237. We like it when the phone lines are busy!
For instance, if you need Inventory Management Software, it is available in 2 versions - Basic or Professional. The Pro version is an upgrade to Basic and provides not only a Bill of Materials module, but both Work Order and Production/Manufacturing modules.
Speak with one of our representatives and they can provide you with a WebEx demo if you wish, a link to download to test, or a proposal, based on which you prefer and what, if any hardware or printer options you might require.
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Q: How do I keep my hardware running?
A: GigaTrak offers a full range of maintenance and repair service for all hardware that we sell. This includes No-Fault replacement plans. Our goal is that you have no worries.
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